ScaleSafe by WholePay
Sign inRequest beta access
ScaleSafe dashboard showing open disputes and pulse check-ins

A GoHighLevel Marketplace app for high-ticket businesses

ScaleSafe: evidence before the dispute.

Connect consent, payment, fulfillment, communication, and engagement to the exact program and transaction, so you can respond with relevant evidence.

Request private beta access See how ScaleSafe works
  • Runs inside your GoHighLevel sub-account
  • Funds settle through your connected processor
  • Merchant review remains in control

An active ScaleSafe test dashboard showing disputes, pulse check-ins, and attention items.

The evidence lifecycle

The record is built long before a dispute.

Every enrollment carries its own evidence, from the first signature through fulfillment. If a dispute arrives, the important proof is already organized around the right client journey.

  1. 01

    Before payment

    Set the terms clearly

    Define the offer, payment structure, responsibilities, refund terms, delivery, milestones, and pulse cadence before the client signs.

  2. 02

    During delivery

    Build the client record

    Connect payment, messages, milestones, pulse responses, appointments, attendance, service access, and fulfillment to one enrollment.

  3. 03

    If a dispute happens

    Respond with the right story

    Resolve the disputed transaction to its program, prioritize evidence by reason code, and compile a focused packet for merchant review.

Operational attention

See problems while the relationship is active.

Good dispute prevention is often ordinary operations done clearly: ask how the client is doing, document delivery, and respond when something needs attention.

Pulse responses

Scheduled check-ins record progress, satisfaction, concerns, and requests for follow-up while the relationship is active.

Milestone sign-off

Document what was delivered and invite the client to acknowledge completion at meaningful points in the program.

Attention items

Surface open disputes, failed payments, and client concerns early enough for the merchant to act.

ScaleSafe dashboard with dispute deadline and pulse follow-up alert
Dispute deadlines and client follow-up requests are visible from the merchant dashboard.

Evidence and defense

A reason-code-aware packet, assembled for your review.

  • The disputed transaction is resolved to its exact enrollment. Contact-wide noise stays out.
  • The reason code determines which evidence is prioritized and how the packet is structured.
  • Packets that cannot be fully verified remain in Needs Review instead of being presented as ready.
  • The merchant reads, edits, and decides what to submit. The issuing bank decides the outcome.
Explore evidence and defense
ScaleSafe chargeback defense letter for a high-ticket transaction
A compiled defense letter tied to a selected transaction and reason code.

Payments

Works with the way you already get paid.

Paid in full, installments, subscriptions, refunds, and lifecycle actions remain linked to the enrollment. ScaleSafe does not hold merchant funds.

Stripe

Available

Card and ACH checkout, recurring billing, refunds, and supported Stripe evidence submission.

NMI

Available

Direct merchant processing, vaulted methods, installments, refunds, and reconciliation controls.

Whop

Beta

Hosted checkout with payment and membership lifecycle records linked back to ScaleSafe.

Capabilities differ by processor and are labeled as they ship.

Review payment capabilities
ScaleSafe payments management overview
Processor records and lifecycle actions in one merchant payment view.

Evidence connections

Match fulfillment to the exact enrollment.

GoHighLevel is the native operating environment. Connected sources remain isolated to the merchant sub-account, and ambiguous events stay out of defense evidence.

GoHighLevel

Contacts, workflows, appointments, messages, and fulfillment activity.

Native

Zoom

Meeting activity enters the evidence pipeline through a merchant-owned connection.

Beta

Custom software

A tenant-bound Evidence API connects service access and client activity to exact enrollments.

Available

Course platforms

Named course, community, and agency integrations are released after provider certification.

Staged
See the integration roadmap
ScaleSafe evidence connections catalog
Merchant-owned evidence connections with connection health and source status.

Private beta pricing

Two plans, scoped setup.

Both plans include enrollment-scoped evidence, operational attention, and defense packet review. Custom setup is scoped when fulfillment systems or processor configuration need hands-on implementation.

NMI plan

$59/month

  • NMI payment and recurring records
  • Enrollment-scoped evidence and attention items
  • Compiled defense packet for merchant review

Stripe plan

$99/month

  • Stripe payment and recurring records
  • Supported Stripe evidence-submission workflow
  • Stripe Risk Health and alert guidance

Pricing and availability are confirmed during private-beta onboarding. Custom setup is implementation support, priced by scope.

Request private beta access View pricing details

Built for the whole client relationship

Stop rebuilding the story after the dispute arrives.

Join the private beta and connect payment, consent, delivery, and client engagement around the exact programs you sell.

Request beta access