ScaleSafe helps GoHighLevel merchants manage enrollment, payment evidence, client records, workflow triggers, and dispute-support documentation. This policy explains what information ScaleSafe collects and how it is used.
Information we collect
ScaleSafe may process information provided by merchants, GoHighLevel, Stripe, NMI, Whop, or a client during checkout or enrollment. This may include:
- Merchant account details, business settings, connected processor status, and support contact information.
- Client contact details such as name, email, phone number, and GoHighLevel contact identifiers.
- Offer, enrollment, consent, signature, purchase summary, payment, refund, recurring billing, milestone, pulse, and cancellation records.
- Payment metadata such as processor transaction IDs, subscription IDs, card brand, card expiration, vault IDs, payment status, and receipt details. ScaleSafe does not intentionally store full card numbers, CVV, or raw bank account numbers.
- Evidence records such as communications, appointments, notes, tasks, uploaded documents, and activity events when connected through GoHighLevel or merchant-approved systems.
- Technical data such as IP address, browser or device information, timestamps, logs, webhook delivery results, and security or audit events.
How we use information
- To provide ScaleSafe features, including checkout support, enrollment records, evidence timelines, recurring payment visibility, workflow triggers, and dispute-support packets.
- To connect and synchronize with GoHighLevel, payment providers, and other services configured by the merchant.
- To prevent duplicate payments, verify webhook events, troubleshoot support issues, monitor account health, and improve product reliability.
- To communicate with merchants about setup, support, security, billing, and product updates.
Service providers
ScaleSafe may use third-party service providers to host the application, store data, process logs, deliver emails, support payments, and connect with merchant systems. Examples may include infrastructure providers, database providers, GoHighLevel, Stripe, NMI, Whop, and related payment or automation services.
Data retention
ScaleSafe retains merchant and client records for as long as needed to provide the service, support legal or dispute-defense needs, maintain audit trails, comply with obligations, or resolve security and billing issues. Merchants may request deletion where legally and operationally appropriate.
Security
ScaleSafe uses technical and organizational safeguards designed to protect information, including protected storage for sensitive processor credentials and access controls for merchant data. No system is perfectly secure, and merchants should protect their GoHighLevel, processor, and ScaleSafe credentials.
Your choices
Merchants can contact ScaleSafe to request access, correction, export, or deletion of account data where applicable. Client requests should generally be routed through the merchant that collected the client relationship data.
Contact
Questions about this policy can be sent to support@scalesafe.app.