ScaleSafe support
Get to the useful evidence quickly.
Use the guides for common product questions. When you contact support, include the sub-account, client, offer, processor, time, and safe processor identifiers that let us trace the exact event.
User guide
Follow the merchant workflow from setup through offers, clients, payments, evidence, and defense.
Open resourceFrequently asked questions
Find direct answers about installation, payment channels, evidence, packet states, and integrations.
Open resourceTroubleshooting
Start with the symptom and prove each layer before reinstalling, retrying, or changing production state.
Open resourceSecurity and trust
Review ScaleSafe boundaries for tenant isolation, credentials, public actions, evidence, and payment data.
Open resourceContact support
Send enough context to trace the right record.
Do not email full card numbers, bank details, passwords, API keys, webhook secrets, or access tokens.
Email ScaleSafe support
support@scalesafe.app- GHL sub-account and business name
- Client and offer or enrollment
- Processor and transaction or payment ID
- Exact date, time, timezone, and visible error
- What you expected and what happened instead